Job Title

Technical Analyst (m/f)

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Job Description

Technical Analyst (m/f)

Lisboa, Portugal


Established as tailor-made recruitment organization more than 20 years ago, Global Partner HR Solutions is a Portuguese company, based in Lisbon, with experienced human resources consultants specialized in finding the right person, for the right position, at the right time. We are driven by long-term relationships by helping clients identify hiring needs and finding the right fit and also by helping candidates through their career challenges and new job opportunities.

We are recruiting an Technical Analyst.




  • Bachelor in Business Analysis Certification preferred;
  • 3 years of business analysis, process mapping and project management experience;
  • Experience of using Prince II or other formal project methodology;
  • Prince II Certification desired;
  • Knowledge of ITIL v3/v4;
  • Understanding of Service Provider technologies such as IP, MPLS, virtualisation, web hosting an advantage;
  • Previous experience in IT managed service provider, telecommunications/hosting technology or similar business environment;
  • Any other European language skills an advantage;
  • Use of BPMN 2.0 or other process modelling notation;
  • Experience of UML modelling for sequence diagrams and class definitions;
  • Familiarity with a variety of development practices such as Agile, XP, DevOps;
  • Demonstration of using analytical skills to resolve business problems;
  • Business analysis skills and ability to talk to internal customers to gather business requirements, understand challenges and effectively document them in so that they are understood by the Business and developers and/or external suppliers;
  • Working understanding of relational database concepts, ETL, BI tools and data presentation;
  • A good working business and/or technical knowledge of at least one of the following platforms/technologies:
    • ServiceNow
    • Salesforce
    • Customer Portal
    • Billing/Invoicing Platform
    • Application Integration



  • You have excellent relational skills and you make a good listener, who finds the right customer solutions within no time,
  • Service and team spirit, independent and taking initiatives,
  • Excellent communication and presentation skills, ability to explain complex topics to the customer,
  • Very good English skills written and spoken


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